Back to all

Questions to Ask Your Poplar Bluff Service Advisor

February 3, 2019

Please wait while the video is loading...



We find that a lot of Poplar Bluff drivers are a little tentative when they talk with their automotive advisors. They want to ask questions but don't want to be embarrassed or seem pushy. Vehicles are very complicated and there's more to know about them than most of us have the time to learn. Maybe it's because vehicles have become so much more reliable that the average person just doesn't need to know as much to keep their vehicle on the road.

You know, your local hospital has a Patient's Bill of Rights that they post throughout the hospital. We think our Poplar Bluff automotive service customers also have a right to ask any question they need to understand what is wrong with their car and what it will take to fix it. They need to feel free to ask the cost and benefits of recommended services. And they certainly have a right to understand the financial end of the transaction.

It's all about the communication. It's a little harder when you're trying to find the right service center in Poplar Bluff. But once you've developed a relationship, the communication should come easier.

What are some of the barriers to communication? Well, let's go back to the medical example. When your doctor's explaining something to you, it's something that she understands very well and is very familiar with. So she may use jargon you don't understand or that you don't have the education and training that's foundational to understanding what she's trying to explain.

So you fall behind and get frustrated.

It can be the same with your Poplar Bluff automotive service advisors. Most of them are very busy trying to service and fix cars to get their customers back on the road. So, just ask when you feel you need more information.

Financial related issues seem to be most frustrating to customers. If you're not sure, ask what the payment policies are. For example, there's a big difference between giving your car a quick once over and doing a thorough inspection. Diagnosing a problem may take quite a while. Make sure you know what's done as a courtesy and what has a fee. Remember, you still have to pay for the office visit even if the doctor says you only have a cold.

Communication is a two way street. If you have some real budget concerns, ask your Poplar Bluff service advisor what he can do. He can give you priorities and options. He can tell you what needs to be taken care of right away for safety or financial reasons. Then you can work out a plan for when to get the rest done. He can also help you with options on the parts. The preference is to always use a high-quality part with a reputation for reliability. But if money is tight, he might be able to find a rebuilt or a used part. He should tell you the difference in the guarantee for the part so you can make a good decision.

Ask about warranties for parts and labor. Be sure to get all the paperwork you need to make a possible claim in the future. Your service center and its technicians stand behind their work and want you to understand precisely what that means.

Be sure to ask for and keep a detailed explanation of all the work that's done on your vehicle. These records will help you keep track of service, warranties and document the good care your vehicle has received when the time comes to sell it.

Give us a call.

Charlie's Fast Lube Poplar Bluff
2020 N. Westwood Blvd
Poplar Bluff, Missouri 63901
573-686-5585
http://www.charliesfastlubepoplarbluff.com

Need Service?

Request a Quote

More articles from Charlie's Fast Lube Poplar Bluff

Round and Round (Wheel Balancing)

June 9, 2025

In a perfect world, all wheels and tires would be perfectly round and weigh exactly the same at every point of the wheel. Unfortunately, they're not, and if they're out of balance, they can reduce the lifespan of your tires, make your vehicle shake like a carnival ride, and maybe even damage a f... More

That Vexing Vapor Venting (Vapor Coming out of Vents)

June 2, 2025

You may have noticed sometimes on a hot and humid day, vapor will come out of your vehicle's vents when you have the air conditioning on. Is that something to be concerned about? Well, it depends. Sometimes that steam or vapor can be caused by water accumulating in the vent system after it has c... More

Breathe Easier (Cabin Air Filter)

May 26, 2025

When you get in your vehicle, how does it smell? If it's not so nice, it may be time to have your cabin air filter changed. It's not the same one that filters out the air used in the engine. The cabin air filter screens out dust and other particulates from the outside air so when it enters the c... More

When would you like to see this opportunity again?

Never Pause for 1 day Not Now